SPECIAL NOTICE
Dear Valued Customer,
Due to the increased number of online fraudulent activities, it is crucial to be vigilant when carrying out your bank transactions. Here are a few tips to ensure your safety and protection:
- Be vigilant when answering calls from numbers or people claiming to be from the bank or known to you. Always verify legitimacy before discussing any matter.
- Be careful of emails sent to you from people or organizations you may know asking you for banking or personal information.
- Do not share the one-time password (OTP) you get when doing online transactions or fund transfers with any third-party.
- Do not leave your mobile device unattended in a public location, including your work place, meeting rooms, or desks.
- Imports and Exports Key Fact Document
- Extended CHQs Key Fact Document
- Activate SMS alerts with the bank on all your accounts and cards, so you will be notified of all transactions immediately.
- Ensure your email address and password are secure and have two-factor authorization set up, so that only your devices will have access to your email, even if someone else gets access to your username and password.
- Enable 3rd Challenge on Seylan Online and Mobile Banking service, which will prevent someone else knowing your username and password from getting access to your account.
- Avoid the practice of pre-signing blank bank instruments (i.e., cheques) and documents, as this could expose you to unauthorized usage.
- Verify all transactions conducted by authorized representatives to confirm their legitimacy.
- Refrain from disclosing sensitive information, including bank login details, card information such as CVV and expiry date, or personal identification numbers (PIN), to anyone.
Stay safe and secure!s
Please call us on our 24 x 7 x 365 Customer Service Hotline 011 200 8888 to report any suspicious activity on your account or card.
Customer due diligence
Misuse of personal accounts for illegal activities
Protecting the public from crypto investment scams
