We are listening to you

We are here to serve

Thank you for banking with Seylan bank.

At Seylan bank we are committed to providing a service from the heart.

If for any reason you are not entirely satisfied with any aspect of our service, we want to hear from you as soon as possible. We will use this information to put matters right and take steps to prevent a recurrence.

You are important to us and your feedback allows us to improve our service levels.


Raising your concerns

We have Customer Service staff at our branches and 24/7 Call Centre, to handle your concerns. They will make every effort to resolve issues efficiently to your satisfaction.

However, in the event that you are not entirely satisfied with the manner in which you have been served, or if our products do not meet your expectations, you may provide your feedback in the following manner.

Submit Your Complaint Online


E-mail us : customer.experience@seylan.lk
Write us : Senior Manager Service Quality, Seylan Towers, No 90, Galle road, Colombo 3, Sri Lanka.