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Frequently Asked Questions:

1. How long will it take to obtain a Seylan Debit Card?

Seylan Debit Card is now offered over the counter as an “Instant” Card at the time you open an account.

2. What if I lose my Seylan Debit Card?

Loss of Seylan Debit cards should be reported immediately to Seylan Card Centre on 24 Hour hotline +94 11 2 008 888 and follow up with a letter. The cardholder will not be liable for any transactions performed subsequent to informing the loss of the card to the Bank.

3. Could I obtain a card from any branch?

You can obtain a card from any Branch of your preference /Convenience

4. What are the documents required if I loose my card to obtain a new card

Request letter, NIC, card application, pass book

5. How can I apply for a lost card?

You can apply a new Debit card for a Lost card from any Branch of your preference /convenience

6. What is the validity period of the Debit Card?

Debit Card gets renewed automatically after 4/5 years

7. Could I utilize my Debit card for online purchase?

In case the relevant merchant is accepting the card you can use for online purchases.

8. What is called OTP number & how can I get it activated?

  • OTP number is a 6 digit number that you will receive for your mobile number or to your e mail address when you are trying to do online transactions with VISA Verified merchants.
  • You can activate this facility to your mobile number (local) or to your e mail address by contacting our 24 hrs hotline (011-2008888)

9. What are the two forms of processing fee applied on Cards?

Dynamic Currency Conversion

Dynamic Currency Conversion (DCC) is the conversion of the purchase price of goods or services from the currency in which the purchase price is displayed to the cardholder's billing currency. That currency then becomes the transaction currency, regardless of the merchant's local currency.

DCC is not a Visa / Master service, but merchants and ATMs offer it through their acquiring bank. At checkout, the merchant or ATM may convert the advertised price to the currency agreed by the cardholder, and usually assesses a conversion-related markup (over a wholesale exchange rate or government-mandated rate). The cardholder must be offered a choice to accept or decline the DCC and must actively choose the DCC option prior to the merchant or ATM processing the transaction. The merchant or ATM must accept the cardholder's choice; if the cardholder refuses DCC, the merchant or ATM must process the transaction in their local currency

Multi-Currency Transactions – LKR

Transactions performed locally in LKR at merchant outlets/websites but the Acquiring Bank of the Merchant is not a Locally registered Bank. Hence the Bank to Bank settlement is in Foreign Currency.

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