FAQs
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Frequently Asked Questions:


1. Terms & How long will it take to obtain a Seylan Credit Card?

It will take a minimum of 7 working days and maximum of 10 working days once the relevant documents are handed to the Branch/ Sales officer/Card Centre.

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2. How is the minimum payment calculated?

Minimum Payment = 3% of statement balance + overdue and over limit amount (if any)

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3. On what basis will the bank charge, the late payment fee?

If the customer fails to pay the minimum payment on or before the due date the late payment fee will be charged.

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4. On what basis is the over limit fee charged?

If the customer exceeds the approved credit limit at any at any given date of the particular billing cycle, an over limit fee will be charged.

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5. What if I lose my Seylan Credit Card?

Loss of cards should be reported immediately to Seylan Call Centre on 24 hour dedicated hotline +94 112008888 and follow up with a letter or the card can be deactivate through Internet Banking or Mobile Banking. The cardholder will not be liable for any transactions performed subsequent to informing the loss of the card to the bank.

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