Marking yet another organizational milestone, Seylan Bank has been ranked number 1 in the banking category by LMD for
customer service excellence.
As digitization takes over day-to-day processes and automated systems handle customer services, it is important that
organizations understand the role and importance of human interaction in successfully serving customers. Considering
this, Seylan Bank have strived to push the boundaries of customer service excellence, by optimizing all aspects of
their operations towards delivering the ultimate customer experience.
Commenting on this accomplishment Gamika De Silva, Head of Marketing and Sales at Seylan Bank PLC said “We are
delighted to have been ranked number one for customer service excellence in the banking category. This win not only
reflects our continuous efforts and commitment towards serving our customers, but it is a result of the dedication put
forth by all our staff members across our network to provide top-notch customer service. As a customer-centric
organization, we will continue to break barriers to adopt to the changing needs and wants of customers which will
enable us reach new heights of customer service”.
The winners of the awards were selected through an online survey conducted by LMD- one of the most prominent leading
business magazines in Sri Lanka. The survey covered 18 categories of service organizations and participants were asked
to name the top 3 establishments under each segment for service excellence. Having been ranked first place this year,
Seylan Bank continues to showcase exceptional service quality- setting them apart within the highly competitive
Having invested significantly into streamlining the entire customer experience through a mix of digitization and
process simplification, Seylan Bank is able to ensure the highest level of service across its operations. Through
constantly showcasing exceptional service quality, the bank has set themselves apart within the highly competitive
banking industry, thus
Seylan Bank, ‘the bank with a heart’ operates with a vision to offer the ultimate banking experience to its valued
customers and is evolving rapidly with new technology, innovative products, and services to set a new benchmark in the
banking sector. The Bank has a growing clientele of SMEs, Retail and Corporate Customers and has expanded its
footprint with over 172 branches across the country and boasts an ATM network of over 215 units covering crucial
locations while 10 branches provide 365-day banking.