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Seylan Bank ranked number one for Customer Service Excellence

Marking yet another organizational milestone, Seylan Bank has been ranked number 1 in the banking category by LMD for customer service excellence.

As digitization takes over day-to-day processes and automated systems handle customer services, it is important that organizations understand the role and importance of human interaction in successfully serving customers. Considering this, Seylan Bank have strived to push the boundaries of customer service excellence, by optimizing all aspects of their operations towards delivering the ultimate customer experience.

Commenting on this accomplishment Gamika De Silva, Head of Marketing and Sales at Seylan Bank PLC said “We are delighted to have been ranked number one for customer service excellence in the banking category. This win not only reflects our continuous efforts and commitment towards serving our customers, but it is a result of the dedication put forth by all our staff members across our network to provide top-notch customer service. As a customer-centric organization, we will continue to break barriers to adopt to the changing needs and wants of customers which will enable us reach new heights of customer service”.

The winners of the awards were selected through an online survey conducted by LMD- one of the most prominent leading business magazines in Sri Lanka. The survey covered 18 categories of service organizations and participants were asked to name the top 3 establishments under each segment for service excellence. Having been ranked first place this year, Seylan Bank continues to showcase exceptional service quality- setting them apart within the highly competitive banking industry.

Having invested significantly into streamlining the entire customer experience through a mix of digitization and process simplification, Seylan Bank is able to ensure the highest level of service across its operations. Through constantly showcasing exceptional service quality, the bank has set themselves apart within the highly competitive banking industry, thus

Seylan Bank, ‘the bank with a heart’ operates with a vision to offer the ultimate banking experience to its valued customers and is evolving rapidly with new technology, innovative products, and services to set a new benchmark in the banking sector. The Bank has a growing clientele of SMEs, Retail and Corporate Customers and has expanded its footprint with over 172 branches across the country and boasts an ATM network of over 215 units covering crucial locations while 10 branches provide 365-day banking.