Internet Banking Login

FAQ

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To whom should contact on Merchant Inquiries or Machine breakdowns?

24hr contactable dedicated officer or 24 hrs call centre via 2008888

Can gifts be collected from Branches other than the account holding Branch?

  • Yes. The Branch can issue gifts to Tikiri accounts maintained at other Branches after due verification of account details and identification of the parent / guardian.

Could I make claims at any given time?

No, it should be within a period of 3 months from the date of the event

What is the minimum/maximum amount that can be borrowed?

  • Minimum Rs 100,000
  •  Maximum Rs 50 mio

Do I get a card with my savings account?

Yes

Can I get Internet Banking access for this account ?

  1. Internet Banking access can be obtained to a CTRA to do local transactions in LKR.

If you have utilized the vouchers, value will be recovered. If not you have to hand over the 12 vouchers issued by the bank.

The interest you need to pay for outstanding unsettled amount will be less than the rate applicable for others.

Is there a charge at the point of cash withdrawal?

Yes USD 2/= or its equivalent(only on other Bank ATM’s) will be applied on Card Accounts at the time of transaction performed.In addition Please note that certain Banks levy an additional ATM fee which is notified to card member prior to transaction is performed, enabling card member to proceed with the transaction at the card member's discretion Please ensure that sufficient funds are available (inclusive of above both ATM charges) in any one wallet, since partial authorizations are not allowed

How can customers obtain the gifts over the counter along with the ‘Tikiri Gift Voucher’?

Gifts entitled for the Tikiri scheme will not be issued with the Gift Vouchers. However, when the Gift Vouchers are deposited to a Tikiri account, based on the account balance the respective gifts could be obtained.

What is the minimum age limit to open a Tikiri Account?

 A ‘Seylan Tikiri’ account can be opened for children below 15 years of age.