Internet Banking Login

FAQ

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What is called OTP number & how can I get it activated?

OTP number is a 6 digit number that you will receive for your mobile number or to your e mail address when you are trying to do online transactions with VISA Verified merchants.

You can activate this facility to your mobile number (local) or to your e mail address by contacting our 24 hrs hotline (011-2008888)

How Can I get to know the status of my Import documents?

By SMS or email

Can I claim the same category during the year?

No, Only one claim would be entertained per account holder under each category for a period of 365 days from the date of event.

What will happen if I prematurely withdraw the Foreign Currency Fixed Deposit?

Interest will be paid to the customer according to the time period the deposit was held.

How to make Deposits to a ‘Seylan Tikiri’ account?

  • Cash 
  • Cheques 
  • Internet Banking Transfers 
  • Standing Orders 
  • "SeylanTikiri" Gift Vouchers 
  • SLIPS transfer 
  • Remittances 

How is the interest calculated?

Equated installment, but interest calculated on the capital outstanding ( reducing balance)

Is the guardian’s consent letter mandatory to convert / withdraw the Tikiri account balance after minor attains majority?

No. The A/c holder can operate the account by him/herself on providing the required documents such as original birth certificate, NIC etc.

What are the types of credits to the RFC account?

Inward Remittances received and foreign currency brought into the country.
Interest earned in foreign currency on these accounts.

If I am an existing customer receiving SMS alerts do I need to register again

  • Yes, you need to register if you wish to receive current and savings account SMS alerts.

If the interest rate reduced/ increase after me placing the fixed deposit, is it applicable for my deposit?

No. Once the deposit is placed, agreed interest will not change.