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FAQ

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How do I save in a 2in1 account?

The amount in excess of Rs 10,000/- lying in the current account would be transferred automatically to the matching Savings Account, at the end of the day.

Can I obtain an Overdraft from the 2in1 current account?

No.

Do I get a savings book for the 2in1 savings account?

No, a statement will be posted at the end of the month.

What are the reasons for closing the 2in1 account?

Not maintaining the minimum balance in the Current Account (Rs 10,000/ at present) consecutively for more than three months or neglecting the account.

Prior to the closure of the accounts a reasonable notice will be given for both accounts.

Could I obtain an ATM card for the 2in1 accounts?

Yes.

Will I be eligible for Seylan Sure benefits?

Yes.

When I open the 2in1 current account do I need to be introduced to the bank?

Yes.

Am I entitled for E-COM facility?

Yes, it is automatically activated with a minimum daily limit of USD 2500/- if you do not wish to avail of this facility, you can deactivate the service by logging onto your own Web portal or call up the call centre.

What if I lose my Seylan Visa Debit Card?

Loss of VISA cards should be reported immediately to Seylan Card Centre on 24 Hour hotline +94 11 2 008 888 and follow up with a letter. The cardholder will not be liable for any transactions performed subsequent to informing the loss of the card to the Bank.

Who can open a Tikiri Account for a child?

- Parent
- Guardian

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